Privacy Policy

Effective January 1, 2026

Heritage Albany Spray Foam Insulation, albanysprayfoaminsulationsolutions.com, team@albanysprayfoaminsulationsolutions.com

Who this policy covers

Heritage Albany Spray Foam Insulation is an insulation contractor in Albany, GA. This policy explains what information we collect when you use our website, call us or ask for an estimate, and what we do with it.

It applies to every page of our site, starting with the home page, and to the information you give us when you contact us about a job. If you'd like to know more about who we are before you reach out, our About page covers that.

What information we collect

We collect what you choose to give us. When you fill out our contact form, that usually means your name, phone number, email address, street address and a short note about your house, like a hot upstairs room or a drafty crawl space. We need these details so we can call you back and know where to come for the estimate.

Our contact form is run by an outside form service, so what you type is sent to that service first and then passed to us.

When you call (229) 302-4846, we may write down your name, number, address and what you need so we can schedule the visit and keep track of the job.

Some information is collected automatically when you visit the site, such as your browser type, device type, the pages you look at, how long you stay and the general area your connection comes from. This doesn't tell us who you are by name.

Cookies and analytics

Cookies are small files your browser saves so a site remembers your visit. Our site may use them, along with analytics tools, so we can see which pages people read and fix the ones that aren't working.

Analytics providers may set their own cookies and collect the visit details described above under their own privacy policies. You can block or delete cookies in your browser settings, and the site will still work for reading pages and sending the form.

How we use your information

We use your information to answer your questions, schedule and carry out estimates, do the work you hire us for, send invoices and follow up after the job. We also use general site data to understand how people find us and to improve the site.

We don't sell your personal information, and we don't rent or trade it to other companies for their marketing.

Who we share it with

We share information only when it's needed to run the business or the job. That includes the form service and website tools that handle your message, and companies that help us with things like scheduling, payments or bookkeeping.

We may also share information when the law requires it, to protect our rights or our customers, or if the business changes hands, in which case the new owner would be held to the same promises made here.

How long we keep it

We keep contact details and job records for as long as we need them to serve you, stand behind our work and meet tax, legal and recordkeeping rules. If you asked about a job but didn't hire us, we keep your details only as long as they're useful for following up, then delete them.

Site analytics data is kept by the analytics provider for the period its own settings allow.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep a record for legal, tax or warranty reasons, and if so we'll tell you why.

If you'd rather we didn't call, text or email you about anything other than an active job, just tell us and we'll stop. Depending on the state you live in, you may have other rights under that state's privacy law, and we'll honor those requests too.

Children's privacy

Our site is meant for adults arranging work on a home or building. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Keeping your information safe

We take reasonable steps to protect what you share with us, such as limiting who on our team can see customer records and using tools that send form data securely. No website or phone system is perfectly secure, though, so please don't send payment card numbers or passwords through the contact form.

Changes to this policy

We may update this policy when our tools or the law change. The current version will always be on this page, and if a change affects how we use information you've already given us, we'll let you know before it applies.

How to raise a privacy concern

If you have a question about this policy or want to make a request about your information, call us at (229) 302-4846 or send a message through our contact page. We're reachable Monday through Friday from 6 AM to 9 PM and Saturday and Sunday from 7 AM to 9 PM.

Tell us what you'd like us to do, and we'll reply within 1 business day and walk you through the next step.